Shipping policy

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Shipping PolicyEffective Date: August 4, 2025Thank you for shopping at Tru Zen Wear! This Shipping Policy outlines our shipping processes, timelines, and conditions. As we partner with third-party suppliers through Modalyst to fulfill orders, shipping details may vary based on the supplier. Please read this policy carefully.1. Order Processing
  • Processing Time: Orders are typically processed within 2-5 business days after payment confirmation. This includes the time it takes for our suppliers to prepare your order for shipment.
  • Order Confirmation: You will receive an email confirmation once your order is placed. A separate email with tracking information will be sent when your order ships, if tracking is available.
2. Shipping Times
  • Estimated Delivery: Shipping times vary based on the supplier, your location, and the shipping method selected at checkout. Typical delivery estimates are:
    • Domestic Shipping: [e.g., 5-10 business days for the US]
    • International Shipping: [e.g., 10-20 business days, depending on destination]
  • Delays: Delivery times are estimates and not guaranteed. Delays may occur due to supplier processing, carrier issues, customs clearance, or unforeseen events (e.g., holidays, weather conditions). We are not liable for such delays.
  • Partial Shipments: Since products may come from different suppliers, your order may arrive in multiple packages with varying delivery times.
3. Shipping Costs
  • Calculation: Shipping costs are calculated at checkout based on the product, weight, destination, and shipping method. Costs are provided by our suppliers and may include handling fees.
  • Taxes and Duties: International orders may incur customs fees, duties, or taxes, which are the responsibility of the customer. These are not included in the shipping or product price.
4. Shipping Destinations
  • We ship to [list regions, e.g., United States, Canada, EU, or worldwide]. Some products may have restricted shipping destinations due to supplier limitations, which will be noted at checkout.
  • Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
5. Tracking and Delivery
  • Tracking: Where available, tracking information will be provided via email once your order ships. Note that some economy shipping methods or international shipments may not include tracking.
  • Delivery: Orders are delivered by third-party carriers (e.g., USPS, FedEx, DHL) selected by our suppliers. We do not control carrier operations but will assist with issues where possible.
  • Lost or Damaged Packages: If your order is lost, damaged, or not delivered within 30 days of the estimated delivery date, contact us at [Your Contact Email] to initiate a claim with the supplier or carrier.
6. Returns and Shipping
  • Returns are subject to our Return and Refund Policy [link to your policy page]. Customers are typically responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • For return instructions, refer to our Return and Refund Policy or contact us.
7. Dropshipping Considerations
  • As our products are fulfilled by third-party suppliers via Modalyst, shipping times, methods, and costs vary by supplier. Specific details are provided at checkout or in product listings.
  • We work to ensure timely fulfillment but are not liable for supplier or carrier errors beyond our control.
8. Contact UsFor shipping-related questions or issues, reach out to us at:
  • Email: sales@truzenwear.com
  • Support Hours: Hours, e.g., Monday–Friday, 9 AM–5 PM